Politique d’expédition
1. Delivery Areas & Lead Time
We ship to most countries worldwide, primarily serving the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, and other European nations.
- Processing Time: All hand-painted artworks require 7-10 business days for production, excluding weekends and public holidays.
- Shipping Time: Estimated delivery takes 15-25 business days, depending on customs clearance and local logistics schedules. Delays may occur during peak holiday seasons.
2. Shipping Cost
- Free Shipping: Orders over $149 qualify for free worldwide shipping.
- Standard Shipping: A flat rate of $19.90 applies to orders under $149, calculated automatically at checkout.
- Remote locations or oversized items may incur additional fees. Please contact us to confirm before placing your order.
3. Customs & Duties
- All prices listed on our website do not include import duties, taxes, or customs clearance fees. These charges are the responsibility of the recipient.
- Some countries offer duty-free allowances for low-value goods, subject to local customs regulations. We will provide necessary documentation to assist with customs procedures if required.
4. Tracking & Damage Protection
- A full tracking number will be provided via email once your order ships, allowing you to monitor delivery progress.
- All artworks are carefully packaged for transit. If your order arrives damaged, please contact us within 7 days of delivery with clear photos/videos of the damage, and we will arrange a replacement or refund at our discretion.